AN ORIGINAL LEROY
An Original Leroy Limited can offer a refund or exchange on any item (excluding swimwear, hosiery and pierced jewellery) that you are not completely happy with. We ask that goods be returned to us within 28 DAYS OF RECEIPT OF GOODS in a saleable condition with the completed return form enclosed. Please note that any items purchased at any of our stores, concessions or pop-up events are non-returnable through our website, please see return policy at place of purchase.
You have 28 days from the date your order parcel was signed for to return it back to us. The post office date stamp or franked date will be proof of your posting within the 28 days time policy. Items must be returned at your own cost. We regret that An Original Leroy cannot refund postage costs (this includes both the initial and return postage costs). Upon our receipt of the returned goods we will process your refund via the original payment method.
PLEASE BE AWARE THAT IN THE INTEREST OF HYGIENE SWIMWEAR, HOSIERY AND PIERCED JEWELLERY CANNOT BE RETURNED. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
If you wish to return an item for refund or exchange please be aware that ALL ITEMS MUST:
- have all original tags attached.
- be unworn.
- be returned in the same condition as they were received.- be in a saleable condition.
Returns or Exchanges WILL NOT be accepted if:
- the original tags have been removed.
- the tags appear to have been re-attached by the customer.
- the item(s) appear to have been worn.
- have become impregnated with an odour.- the item(s) are not in a saleable condition
As a precaution please DO NOT cut off tags before trying the item(s) on. We recommend not trying on items whilst wearing perfumes or heavily scented cosmetic products. We also recommend safe storage of items you wish to return to us keeping them well away from distinctive odours such as cigarette smoke. If an item is returned to us and upon inspection found to have an odour the item will deemed ‘non-saleable’ and will be re-delivered to the customer upon receipt of the postage costs.
To return an item please use the Returns form enclosed with your purchase, Please do not send items back without this form enclosed. Failure to complete and return the Returns form may delay the progress of your exchange or refund
Once you have completed your return form please ensure that you have included it in your return parcel along with your return item(s) then post to the correspondence address on the form.
Please allow up to 28 days for your refund to be processed
IMPORTANT: When returning items to An Original Leroy Limited by post it is recommended that you use recorded mail as we cannot be held responsible for any returned orders that are lost in transit by your chosen mail service provider. By using a recorded mail service you will be able to claim any costs for lost items and will be reimbursed by your chosen mail service provider. You will need to check the policy of your chosen mail service provider for full details and it would be advisable that you retain your receipt of postage.